FAQs – Jiujjingx

FAQs

Availability

1. The item I want is no longer available; what do I do?

Sometimes our favourite items sell out in the blink of an eye! When an item is sold out it is, unfortunately, impossible to know whether or not we will receive it again. We’ve added a “notify me” section in some of our product pages that could be coming back in stock. You can leave your email and if the product comes back in stock, we will send you an email to let you know.

2. I received an availability alert; what do I do?

If you have received an availability alert, jump at the chance of ordering your desired item by clicking the link included in the email that was sent to you, which will bring you to the product page. If you can’t finalize the transaction immediately, but still want to purchase the item, contact us via chat box (“Chat with us!”) or email and we can reserve the item for you. Quantities are limited and have a tendency of selling quickly, so we encourage you to keep your eyes peeled 😉

Sizes

I’m hesitating between two sizes; which should I choose?

Finding the perfect size is sometimes a challenge when we’re shopping online, but don’t you worry!

We’ve done all the work in order to make finding your size as painless as possible (ensuring your new item fits you like a glove). The measurements for each size of every item are carefully taken to guide you in your search. Keep in mind that the waist measurement is often the most important since most of our dresses are form-fitting and have little stretch (unless directed otherwise).

If you have the slightest doubt, please do not hesitate to contact us via online chat or email 🙂

Do you have a Plus-Size collection?

We always strive to offer a full range of sizes, encouraging women of all shapes and sizes to dress up and dress well. We believe beauty comes from uniqueness, confidence, and elegance!

Style

How can I get help from a stylist?

We are always at your service and thrilled to help you throughout your shopping experience!

I’m looking for a specific colour; how can I find an item that corresponds to my desired colour-palette?

You can refine your search results by using the filters (of colour, size, styles, and whatever else!) in the menu to the left of the screen.

Item details

I’m not sure what colour the item is; what do I do?

All the important details concerning each item are listed on each product page. The colour of an item can vary depending on the brightness and resolution of your screen or browser. If you have the slightest doubt, please do not hesitate to

What materials are the item made of?

The composition of each item are listed on the product page under the tab “Details”. Please do not hesitate to

I’ve received my item; how do I wash it?

The care instructions for each item are listed on the product page under the tab Details and then next to Composition. In order to take proper care of your item, we recommend you follow the instructions that can be found on its’ tag. If “Dry clean only” is listed, it’s because that is the best method to care for it. If the item contains leather, we recommend you refer your questions to a leather specialist.

Where do you get your products?

In an effort to encourage local businesses, we establish partnerships with many local Quebecois creators, as well as Canadian and American designers.

Place an order

I have a discount code; how do I use it?

Once you have added your items to your shopping cart and you have clicked the “Checkout” button, you’ll find the field: “Gift card or discount code” where you can enter the discount code.

I received a gift card for the online store; how do I use it?

Once you have added your items to your shopping cart and you have clicked the “Checkout” button, you’ll find the field: “Gift card or discount code” where you can enter the numerical code of the gift card that was sent to you by email.

I want to cancel my order; what do I do?

If you want to cancel your order – whatever the reason – please contact us as soon as possible by email at

service@jiujjingx.com. If the order hasn’t already been prepared we can easily cancel your order.

I made two orders; is it possible to combine them to avoid paying the shipping fees twice?

service@jiujjingx.com! If your first order hasn’t already been shipped, we will combine your two orders immediately and reimburse you the applicable shipping fees.

I want to make a change to my order; what do I do?

To make a change to your order, please contact us as soon as possible by email at

service@jiujjingx.com!

I want to pick up my order in-store; what do I do?

There’s nothing simpler! After adding your items to your shopping cart, all you need to do is click the button: “Store Pickup”, which can be found just above the “Checkout” button. You will then have to choose which boutique you would like to pickup from .

My order is a gift; how do I let you know?

Nothing would make us happier than to be a part of a surprise gift! All you need to do is let us know in the “Special Instructions” section when you make your order, as well as tell us if you would like to add a personalized note to the package. We will also take care to remove the prices from your items and send you the bill via email rather than including it in the package.

I’m having technical difficulties with the website; what can I do to fix it?

In case of technical difficulties with our website, we recommend trying a different browser. If the problem persists, we apologize and ask that you please

Can I make a payment over the phone?

In order to guarantee your financial security, we do not accept transactions over the phone.

Shipping

I’ve completed my order; when can I expect to receive my package from Jiujjingx?

As soon as you’ve completed your order, we work to carefully and rapidly prepare your order. You will receive emails updating you on the status of your package throughout its processing and shipping. If you have any questions or concerns, please contact us via email at service@jiujjingx.com.

Do I have to pay customs charges?

Orders shipped internationally (outside of the United States) can be subject to additional taxes and customs charges at the time of delivery. It is your responsibility to check if these costs apply!

Your package experience

My order is a gift; how do I let you know?

What is that wonderful perfume that emanates fron my package?

The delicious aroma caressing your senses as you open your package is “Jasmine and Rosewater” ambiance room spray from the Québecois company Fruits & Passion!

Returns and Exchanges (online purchases only)

How long do I have to return my item and to what address do I mail it?

Please contact email:service@jiujjingx.com

Please note that we do not pay for the shipping fees applicable to your return, unless the item has a defect or there was an error in your order or by dropping off your purchase in person at one of our boutiques.

How do I get a return number?

You need a return number if you want to return, exchange, or receive an online credit note (which gets you a bonus $5 to spend online).Please note that there may be a delay of a couple hours before you receive your return number. It’s also possible it may have been sent to your Junk Mail folder, so stay alert! If you have any questions or concerns, please do not hesitate to

Where do I write my return number?

收到退货号码（通过电子邮件）后，您需要将其写在包裹中包含的贴纸上。然后将贴纸贴在盒子的外面，这也将用作退货地址。如果您找不到贴纸，您所要做的就是在一张纸上写下退货号码，然后将其滑入您的包裹中供我们查找。不要忘记掩盖您自己的地址，以免意外将其退还给您！

What are the advantages of asking for a credit note?

A credit note is a great alternative! Beyond getting an extra $5 added to the total of your credit note for your next purchase, the credit note never expires. You can take all the time in the world to find just the right item! This option is also very useful if you wish to exchange your item for another. Please note that orders already subject to a return cannot benefit a second time from the $5 bonus offered on a credit note.

What should I do if I received the wrong or a defective item?

We sincerely apologize for this issue! Please send us a photo of the issue, as well as your printed receipt, to service@jiujjingx.com. Our team will be happy to help you find a solution as soon as possible.

Can I exchange items purchased online?

The exchange option is only possible for the same item in a different size/colour/print OR an another item with the same price. If the item you want is still available, we would be happy to reserve it for you. The shipping of exchange items is only offered in Canada; for exchanges shipped to the United States or internationally, we will contact you so you can pay the shipping costs. Once we have received your return, the exchange item will be sent to you within four days by mail to the address of your original order. You will receive a confirmation email of the delivery including the tracking number supplied by Canada Post for your package. If you would like to do your exchange in-store, just bring in the receipt or your return. Please note you can only exchange for the same item in a different size, colour, or print.

I ordered a sale item; what is your return policy?

Sale items cannot be reimbursed, but you can exchange them or get a credit note (+$5 bonus). The credit note never expires, so you can use it whenever the mood strikes you. *Please note accessories cannot be returned, exchanged, or refunded

Can I return my item in-store?

You can return your item in one of our boutiques; please note that the boutiques are a drop-off location only and the reimbursement will be processed at the online store.

Do I have to pay the shipping costs of returning my item?

The shipping fees applicable to the return of your item are your responsibility. If you live in the Montréal region, you can always drop-off your return in one of our boutiques.

How long until I receive my reimbursement?

We process the reimbursement of your items as soon as they are received and managed by our Returns Department. We will send you an email informing you of the transaction, which will specify the amount and method of reimbursement. Please note that depending on your financial institution, the reimbursement may take 1-7 business days before appearing in your bank statement.